Privacy Policy
We value our customers’ privacy. Therefore, we will only collect and use your personal data in the manner described in this Privacy Policy. Our core commitments regarding your personal data are as follows:
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1) We will only collect information from you when necessary or in connection with a transaction.
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2) Your information will be retained only when required by law or in connection with the purpose for which it was collected.
1. Anonymous Browsing
You may browse the Company’s website without providing your personal information. When you visit our website without logging into a user account, you will be browsing anonymously, and we will not be able to identify you.
2. Personal Data Collection
The Company does not sell, share, or trade any collected customer data with third parties. Personal data collected online is only disclosed within the Company’s group for internal use.
2.1 Data Collected When Creating an Account
When you create an account with the Company, the basic profile we collect from you includes:
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1) Full name
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2) Shipping address
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3) Email address
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4) Contact phone number
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5) Date of birth
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6) Gender
2.2 Purposes of Personal Data Use
The personal data we collect from you will be used for the following purposes:
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1) Deliver the goods you purchased from the Company;
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2) Provide you with the latest updates on product delivery status and customer support;
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3) Provide you with information about our products;
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4) Process your orders, or provide services and information based on your requests or through our website.
In addition, we will use the information you provide to:
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Manage your account;
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Verify and conduct transactions related to your online payments;
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Review information downloaded from our website;
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Identify website browsers and conduct website user statistics;
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Send you relevant product or service information that we deem appropriate, unless you have refused to receive such messages.
We may share your name and address with third parties (such as courier companies or suppliers) to facilitate the delivery of your orders.
Note: Courier companies have the right to ask you to provide your ID number for internal customs inspection and verification to facilitate export procedures.
2.3 Order Information Management
We may retain your order information, but for security reasons, we cannot retrieve this information directly on your behalf. You may log in to your account to access your order details and view individual order information. You can also manage your personal address, bank details, and subscribed newsletters through your account.
It is your responsibility to keep your personal information confidential and prevent unauthorized third parties from accessing it. The Company will not be liable for any improper use of your password.
3. Personal Data Security
The Company ensures that all collected personal data is kept safely and confidentially. We protect your personal information through the following measures:
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1) Restrict access to personal data to authorized personnel only;
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2) Maintain technological systems to prevent unauthorized access to computer data;
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3) Safely destroy your personal data when it is no longer needed for the purpose for which it was collected.
The Company uses 128-bit Secure Sockets Layer (SSL) end-to-end encryption technology to process your financial information. This technology is a recognized high-level security measure, with an estimated cracking time of at least one trillion years.
4. Disclosure of Personal Data
The Company will not share your personal information with any organizations other than those providing website delivery services and related third parties for the purpose of fulfilling orders.
In exceptional circumstances, the Company may be required to disclose personal data, for example: if there is reason to believe that such disclosure may help prevent threats to life or health, or for law enforcement purposes.
If you believe that the Company has violated this Privacy Policy, please contact us via email at: service@mail.zoperrq.com.
5. Changes to the Privacy Policy
The Company reserves the right to modify and update this Privacy Policy at any time. We recommend that you review this Policy periodically to stay informed of any changes.
6. Complaints Regarding Privacy Violations
If you are dissatisfied with our methods of handling customer privacy or with the resolution of privacy-related complaints, please contact us at: service@mail.zoperrq.com.
7. Contact Us
We welcome your feedback. If you have any comments or suggestions regarding our privacy practices, please email the relevant information to: service@mail.zoperrq.com.
8. Your Rights
Pursuant to Singapore’s Personal Data Protection Act (PDPA) and other applicable laws, you have the following rights regarding your personal data:
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The right to request access to your personal data held by the Company;
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The right to request correction of any inaccurate or incomplete personal data;
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The right to withdraw your consent to the collection, use, or disclosure of your personal data (where such processing is based on consent), subject to any legal obligations or contractual commitments;
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The right to request the deletion of your personal data if it is no longer needed for the purpose for which it was collected, or if the processing is unlawful;
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The right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore if you believe your personal data rights have been violated.
To exercise any of the above rights, please contact us via email at service@mail.zoperrq.com with details of your request, and we will process it in accordance with applicable laws.